Terms and Conditions for The Fit Formula (TFF)

These terms and conditions govern the provision of personal training services by The Fit Formula (TFF). By engaging in our services, you agree to abide by these terms.

Payments

1. Payments are processed through Stripe, a third-party payment provider. After selecting your plan, you will receive a payment link to initiate a recurring payment.

2. The first payment must be made after the trial session and before any subsequent sessions.

3. Payments operate on a 28-day billing cycle.

4. You can cancel your recurring payment at any time notifying TFF.

5. TFF is not liable for issues related to the payment platform, including errors, interruptions, or declined payments. Please contact Stripe directly for payment-related inquiries.

6. In cases where your payment is declined, TFF is under no obligation to notify you, and services may be paused until payment issues are resolved.

Session Cancellations

1. A minimum of 24 hours’ notice is required to cancel or reschedule a session. Failure to provide sufficient notice may result in the loss of that session without refund.

2. Rescheduled sessions must be mutually agreed upon by you and TFF.

3. In cases of persistent cancellations, TFF reserves the right to review your membership.

Subscription Cancellation / Alteration

1. To cancel your personal training subscription, you must notify TFF via email, text, or in person. Your subscription will be terminated immediately, and you may complete any remaining sessions already paid for.

2. To change your plan , you must notify TFF via email, text, or in person. The new plan will take effect after the current 28-day billing cycle.

Lateness

1. If you arrive late for a session, the session will end at the scheduled time, and no extension will be provided.

2. If your trainer is late, the missed time will be made up at the same session or at a later mutually agreed time.

Health and Safety

1. Personal trainers are not qualified to diagnose medical conditions or prescribe treatments. You are encouraged to consult your GP before starting any fitness program, especially if you have pre-existing conditions or injuries.

2. Trainers may request to consult with your GP if they believe it is necessary for your safety.

3. It is your responsibility to disclose any medical conditions or injuries before commencing training sessions. Failure to do so may result in the termination of services.

Refunds

1. Refunds will only be provided for unused sessions in the following circumstances:

• You are unable to continue due to a medical condition, verified by a GP.

• Exceptional circumstances at TFF’s discretion.

2. Refund requests for unused sessions must be made via email, text message, or in person. Proof of medical or other circumstances may be required.

Money-Back Guarantee

1. You are eligible for a refund of your most recent payment if you meet the following criteria:

• You attended all scheduled sessions during the billing cycle or completed the same total number of sessions.

• You attended all sessions on time.

• You demonstrate dissatisfaction with the service and tell TFF how they can improve.

2. Requests for refunds under this guarantee must be made within 14 days of the end of the billing cycle.

Assumption of Risk and Informed Consent

Prior to starting your personal training program, you must sign the following acknowledgment:

I, the undersigned, confirm that I am aware of my physical condition and acknowledge that physical activity carries inherent risks. I declare myself physically capable of participating in the training program and have disclosed all current and/or previous medical conditions or injuries to TFF. I understand that the Personal Training Program is designed to provide individualized fitness guidance based on my goals and initial assessment. I agree that I may discontinue any activity at my discretion and acknowledge that TFF is not liable for injuries arising from my participation unless caused by negligence on the part of TFF.

Miscellaneous

1. TFF operates in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

2. These terms may be updated periodically. Clients will be notified of significant changes.